Contact us

• Address

  5 Neville Road
  Luton
  LU3 2JG
  
  Get directions

• Phone

  Reception
  01582 563 373
  
  Out of hours
  111

• Online

  Find out about managing your health online
  
  Start using online services

Opening times

Luton extended hours service

The Luton extended access service enables all Luton patients to book routine appointments with a GP, practice nurse or healthcare assistant through their practice.

This service operates on Monday to Friday evenings from 6pm to 9pm and Saturday and Sunday mornings from 8:30am to 2:30pm at two local GP practices. The service will not operate from within our practice but patients will be offered appointments at Medici Medical Centre or Gardenia and Marsh Farm Practice.

Patients unable to get to clinics at our surgery for chronic disease management such as asthma, COPD, diabetes, hypertension and rheumatoid arthritis may attend these clinics to have reviews. The clinicians in this service will have full access to your GP records from the surgery.

For more information regarding the extended access service or to book an appointment please contact our reception team in person or on the phone. Appointments for the Luton extended access service cannot be booked online.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Disability access and parking

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future.

Wheelchair access

The surgery has put things in place to make it easier for disabled patients to visit.

There is a step at the entrance of the building, however, if you phone reception before arriving we can install the temporary ramp, giving patients easy access.

Due to fire regulations, we do have heavy fire doors, however if you have trouble opening these please ask reception for assistance as they are always happy to help.

Please inform the receptionist in order for the required ramp to be placed for entering surgery. Disabled toilet facilities are also available. A member of staff will help in preparing that beforehand.

There are two allocated parking spaces available immediately outside the front entrance of the surgery,however they have a restricted time limit of 1 hour.

We have one disabled toilet on the ground floor.

Parking

Parking is normally available on the roads around the surgery, which are not busy. There are two allocated spaces to the front of the surgery but they have a restriction of 1 hour free parking only. The parking area behind the surgery is for surgery staff only.

Please do not block the driveway to the back or any other driveways of local residents.

Disabled parking – blue badge scheme

The blue badge scheme is for people with severe mobility problems. It allows blue badge holders to park close to where they need to go.

Loop system

We have a loop induction system at the reception desk to assist the hearing impaired.

Blind/partially sighted

If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask reception for further information.

For more advice and support for blind people please see the following websites:

Guide dogs

Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Related information

Appointments

Prescriptions