Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone or fax.

If you need to make a formal complaint, please put this in writing to the surgery. The surgery will then contact you following an investigation.

Our details can be found on our Contact Us page.

You may also approach Luton Clinical Commissioning Group Enquiries/Complaints for help or advice:

Complaints and FOI Team,
Bedfordshire Clinical Commissioning Group,
On behalf of Luton Clinical Commissioning Group,
Suite 1 Capability House,
Wrest Park,
Silsoe,
Bedfordshire MK45 4HR

Tel: 01525 624275

Email: lccg.feedback@nhs.net

CCG website: https://www.lutonccg.nhs.uk/home/

You can complain or give feedback to NHS England by post to:
NHS England,
PO Box 16738,
Redditch,
B97 9PT